The Drimala Back Office |
At Drimala Records, one of our goals is delivering superior quality service. It is for this reason that each order is hand processed. Believe it or not, one of our staff actually personally reviews your order. You are not just a number in a database receiving automated responses. The following is a list of questions most commonly asked about ordering. And if it's not answered below, just click here and ask. We are serious about delivering superior quality service and look forward to the opportunity to prove it. |
The Back Office FAQ Sheet
How Does A Shopping Cart Work?
We have tried to make our shopping cart as unobtrusive as possible and it is not based on using cookies as are most carts. Basically, the following steps apply to anywhere on our site that you see the shopping cart icons below. Actually, it takes longer to read this than it takes to go through the process.
- The first step is to click on this button:
. This will place the item in your shopping cart on
our shopping cart server (http://www.cartserver.com/sc/cart.cgi). That is all it
does. Placing an item in your shopping cart does not mean
you have purchased it. - At this point, you can continue browsing through the site, adding items to your cart,
taking items out of your cart, and or changing the quantities of items in your cart.
At any time you can view the items in your cart just by clicking on this button:
.
- When you are ready to order, click on the third shopping cart button:
. At this point, you
will be asked a couple of quick questions: "Are you a Virginia resident?" (tax
purposes) and a question asking you what method of ordering you want to use. Once
you answer this, you will automatically be transfered to our secure server
(https://www.cartserver.com/sc/cart.cgi). Then, all you need to do is fill in the
form and click at the bottom of the page where it says "Submit Order". - You will receive an automated web page confirming your order has been received with a unique identification number for tracking. We also follow up with a personal email from the Crew.
One final note on security. One of the reasons we selected the ordering system that we use is that your credit card numbers are Never transmitted over the internet directly to us. This is the weak link in the security chain on most other systems. Once you enter your card number at our secure server, it stays there till we record it, and then it is deleted.
What Credit Cards Do You Accept?
We accept MasterCard, Visa, and the new Eurocard.
Do You Have A Return Policy?
Yes. All Drimala products come with a no questions asked, money back guarantee. Simple as that. We just ask that you enclose your Order Number so we can properly credit your account.
Do You Add Sales Tax?
If you are having a product shipped to an address in Virginia, USA we add 4.5 percent to your order. Everywhere else is, at least for now, tax free. But having said that, you will be responsible for any customs fees, taxes, or duties imposed by your local government if you are ordering from overseas.
How Else Can I Pay If I Don't Have A Credit Card?
We take checks, money orders, international money orders, and cash. Although you can trust us with the cash, we don't advise sending cash...just too many hands handling your envelope before it gets to us.
What Is the Best Way To Pay If Ordering From Overseas?
If you are ordering from overseas we can only accept credit cards, checks drawn on a U.S. bank, or money orders.
What About Shipping and Handling Charges?
For all orders shipped in the USA or Canada, the shipping and handling charges are included in the price. For all orders shipped anywhere else in the world, we add $2.00. All domestic orders ship first class US mail or UPS ground service. All international orders ship via US Air Mail unless otherwise instructed. If there is any question about shipping charges that aren't covered here, we'll contact you before shipping and charging your account. Simple enough?
What If I Want To Order A Bunch of Stuff?
Well that's real cool, but we would ask that you use the fax form. That way you can order any number of items in any quantity and we can give your order a little bit of extra personal attention. If the shipping charges get beyond what we can absorb by including in the pricing, we'll contact you for approval before shipping and charging your account. Click here here for the form and our fax number.
How Secure Really Is My Online Order?
Well what I always tell people is that it is a whole lot safer than giving your credit card to a waiter in a restaurant who disappears for however long. But having said that, the way we process online orders is that your order is encrypted and sent to a secure server. BUT, and this is a big one, your credit card number never leaves that secure server and is deleted as soon as we record it. So, all in all, there really isn't much to worry about. I have personally been buying products over the internet for over three years and never once had a problem, which is more than I can say for a few restaurants and hotels that I've stayed in.
Okay, That Was Good, But I Still Don't Want To Order Online. Can I Order Any Other Way?
There are all kinds of ways of reaching us. Just pick one of these:
Do you want to order by fax? If so, click here here for the form and our fax number.
Do you want to send us a check, money order, or (dare I say it) cash? If so, click here for our mailing address.
Do you want to phone in your order? If so, click here for a phone number.
Do you want to pass this time? Hope not, but if so, just click here to return to the home page of this site.